Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.


Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at orders@onekandb.com. Orders typically arrive between 4-7 business days depending on the location of where it's shipped from and the destination address. Orders will be shipped by FedEx, UPS or DHL. Remember, shipping is always free!


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@onekandb.com and we will process an insurance claim on your behalf. Submit your photos of damages no later than 48 hours after delivery or else we will not be able to accept or process a claim.


Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and a 15% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order. Request for refunds must be made with 5 business days on receiving the order.