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FAQ's

What is your return policy?

Please see our return policy here:


What if my item(s) arrive damaged?

Please make sure to take photos of the shipment once it arrives to display its condition. Then contact us @ returns@onekandb.com with the pictures attached and order number. We will then coordinate a replacement sent out to you as quick as possible at no extra cost. Please note we will not be able to process any returns without proof of damage during the receiving of the goods. 

Note: If the shipment is damaged you should refuse it so it's sent back to the supplier. If you sign for the shipment without noting its damage it is assumed it's received in good condition. You may need to open the box before signing for it.


Do you accept orders over the phone?

Yes! We do accept orders over the phone with all major credit cards.


Do you price match?

We do indeed price match. If there's a product that you're seeing somewhere else please send us the link and we'll match or even beat it.